Labelled difficult, bored, and unmotivated—these were some of the words used to describe Generation Z at a recent business panel discussion. However, one progressive panelist point out and made a crucial point:
“They are misunderstood.”
A moment of silence filled the room as we all paused to reflect and it couldn’t be truer. This generation is often misinterpreted, and the challenge for leaders is to shift gears and rethink how they engage their teams.
Gen Z is radical, dynamic, and purpose driven. As workplaces evolve, so must leadership styles—especially for businesses aiming to build resilient, innovative, and engaged workforces. The reality? Everything is changing rapidly, and adaptability is key.
Looking ahead, the future of work is being shaped right now.
So, how do we prepare? More importantly, how can we bridge the generational gap in the workplace?
Who Is Generation Z?
Born between 1995 and 2010, Gen Z is the most racially and ethnically diverse generation in history. Their worldview is shaped by social movements, economic uncertainty, and digital advancements—factors that influence their expectations in the workplace. Passionate about issues such as climate change, equality, and mental health, they bring a strong sense of purpose to business.
Their approach to work differs significantly from previous generations:
- Job mobility is high: A 2024 EY Work Reimagined Survey found that 38% of Gen Z employees are likely to leave their jobs within a year—the highest rate among all age groups.
- Tech-savvy expectations: Having grown up with smartphones and social media, over 60% expect workplace technology to match the efficiency of personal apps.
- Mental health is a priority: Studies reveal that 73% of Gen Z workers feel lonely or disconnected at work, highlighting the need for stronger workplace culture and support systems.
With these insights in mind, how can leaders decode and engage this generation effectively?
How Businesses Can Lead Generation Z?
1. Increase Transparency to Build Trust
Gen Z has grown up with real-time access to information and expects the same openness from employers. Leaders should:
- Foster a two-way dialogue and discuss company performance honestly.
- Align communication methods with Gen Z’s digital-first preferences.
- Share business challenges openly rather than withholding difficult news.
2.Provide Clear Career Progression Paths
Gen Z values job security and clarity in career advancement. Companies can support them by:
- Defining clear performance metrics and success criteria.
- Discussing salaries openly to reinforce pay equity.
- Highlighting leadership opportunities and skill development pathways.
3. Connect Their Work to a Bigger Purpose
A purpose-driven generation, Gen Z thrives when their work aligns with meaningful goals. Businesses can:
- Show how their contributions impact company objectives and social change.
- Create platforms where they can voice ideas and make a difference.
- Foster a culture of ethical leadership and corporate social responsibility.
4. Encourage Autonomy to Drive Motivation
Gen Z thrives when given independence and room for innovation. Leaders should:
- Offer flexible work arrangements and decision-making autonomy.
- Leverage digital tools and social media insights for collaboration.
- Support self-led projects and continuous learning.
5. Deliver Regular, Constructive Feedback
Gen Z expects real-time feedback, not just annual performance reviews. Effective leadership means:
- Providing ongoing coaching and actionable insights.
- Using real-life examples to highlight strengths and areas for growth.
- Asking reflective questions to encourage self-awareness and development.
6. Foster a Sense of Community and Belonging
Despite being the most digitally connected generation, Gen Z often experiences workplace loneliness. To build connection:
- Organise team-building activities and networking opportunities.
- Implement mentorship programmes with Gen X and Millennials.
- Encourage peer-to-peer collaboration and knowledge sharing.
7. Prioritise Mental Health and Well-being
Gen Z expects workplaces to take mental health seriously. Businesses should:
- Normalise conversations about stress, anxiety, and burnout.
- Offer mental health days and employee wellness initiatives.
- Provide culturally responsive Employee Resource Groups (ERGs).
Bridging the Generational Gap in the Workplace
Understanding Gen Z is only the first step. To integrate them effectively into multigenerational workplaces, businesses must take action.
- Encourage Multigenerational Collaboration Each generation brings unique strengths. Businesses should:
- Form diverse, multigenerational teams to drive innovation.
- Break down workplace hierarchies and generational biases.
- Establish consultative boards to integrate fresh perspectives.
2. Invest in Upskilling and Continuous Learning
AI and automation are reshaping industries. To prepare for the future, leaders must:
- Offer personalised training to close generational knowledge gaps.
- Equip employees with digital skills tailored to their experience levels.
- Promote lifelong learning as a business priority.
3. Balance Technology with Human-Centric Leadership
As AI and digitalisation reshape work, human skills remain critical. Businesses should:
- Prioritise empathy, ethics, and critical thinking.
- Design work environments that balance innovation with well-being.
- Recognise the value of human connections in a tech-driven world.
Beyond Misunderstandings: Future-Proofing
For the first time in history, five generations are working together, making multigenerational collaboration essential to the future of work. Each generation brings a unique set of experiences, strengths, and expectations, and the most successful businesses will be those that adapt, integrate, and leverage the best of all generations.
To stay ahead, future-ready companies must:
- Promote collaboration between generations to harness diverse perspectives.
- Invest in upskilling to ensure employees are equipped for the evolving workplace.
- Champion people-centred change that values both innovation and human connection.
The workplace is evolving, with Gen Z leading the charge. However, true success lies in bridging generational strengths, embracing adaptability, and fostering a culture of inclusivity, learning, and shared purpose.
The workforce of tomorrow is already taking shape. Now is the time for businesses to lead the way.
